Terms & Conditions
ORDERING
All orders are sold on a FIRM SALE basis only. New Zealand Orders:
These can be made online through our shop, by phone or email.
Phone: 0800 299 100
Email: orders@skylight.org.nz
International Orders:
These can be made online through our shop, by phone or email. Phone: +64 4 939 6767
Email: orders@skylight.org.nz
PAYMENT
Payment can be made in several ways:
• Online when your order is placed through our Shopify shop.
• Direct bank transfer - Your reference number will be the order number given to you.
• Skylight account: 06 0501 0788 246 26
Name of Bank: ANZ Bank, Willis Street, Wellington, New Zealand
BSB number: 06 0501(Swift: ANZBNZ22)
• All transaction fees are to be paid by the customer.
• By personally phoning your credit card to Skylight: Phone: 0800 299 100. Credit Card details will be destroyed after processing.
DELIVERY
• We aim to dispatch orders within 24 hours of the order being placed.
• Postage and packaging costs are included with your invoice and calculated as cost effectively as possible, depending on your postal location.
• Your order will be charged according to the total weight of the of books ordered.
Note for International Customers: Any and all costs of international shipping will be met by the customer, as well as any customs charges that may apply.
NON-DELIVERY
• If your order is not received within 10 days of payment, please notify Skylight as soon as possible.
RETURNS
• You must notify Skylight immediately of any of the following:
• If an order is incorrect
• If the books(s) or product(s) are damaged on arrival
• If the books(s) or product(s) are defective. Please immediately phone or email to discuss arrangements for returning or replacing items. Returns can only be accepted for the above reasons.
LOST PARCELS
• You are responsible for ensuring delivery details provided are correct. We will do everything we can to help solve any problems and to ensure your order is delivered smoothly.
CONTACTING YOU
• We may contact you by email occasionally. You may choose to remove yourself from our mailing list by following the Unsubscribe prompt at the bottom of the email. We may also contact you to:
o Clarify details of your order
o Advise changes to our website
o Respond to your queries
COMPANY DETAILS
Skylight physical office: Level 3, 39 Webb Street, Te Aro, Wellington 6011 Postal address: PO Box 9771, Marion Square, Wellington 6141
+64 4 939 6767 or 0800 299 100
Email: orders@skylight.org.nz